Return & Refund Policy

At gudoskd, operated by PENGYA TRADING CO., LIMITED, customer satisfaction is our priority.

This Return & Refund Policy explains our procedures regarding returns, refunds, exchanges, and order cancellations.

Return Period

Customers may request a return within 14 days after receiving their order.

Before returning any product, please contact our customer service team through our website.

Please provide:

  • Order number
  • Customer details
  • Reason for return

Return Conditions

To qualify for a return, products must generally meet the following conditions:

  • Unused
  • Unworn
  • Unwashed
  • In original condition
  • Without damage caused after delivery
  • With original packaging and tags where applicable

Items Not Eligible for Return

Returns may not be accepted for:

  • Customized products
  • Personalized products
  • Products damaged through improper use
  • Products without original condition
  • Items restricted by applicable laws

This policy does not affect customers’ legal rights regarding defective or incorrectly supplied products.

Return Process

To request a return:

  1. Contact our customer service team.
  2. Provide your order information.
  3. Wait for return instructions.
  4. Send the product according to the provided instructions.

Please do not send products back without confirmation.

Damaged or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • An incorrect product

please contact us as soon as possible.

Please provide:

  • Order number
  • Product photos
  • Description of the problem

We will review your request and provide an appropriate solution.

Refund Process

Once returned products are received and inspected, approved refunds will be processed.

Refunds will normally be issued to the original payment method.

Processing time depends on your payment provider.

Shipping Costs

Standard shipping is provided free of charge.

Return shipping arrangements may vary depending on the specific situation.

Contact Information

PENGYA TRADING CO., LIMITED

FLAT B01, 2/F,
KIN TAK FUNG INDUSTRIAL BUILDING,
174 WAI YIP STREET,
KWUN TONG,
HONG KONG

Customer Service Email：[email protected]